contact us

To consult us

You can make appointments at the Student Advice and Counseling Center (SACC) by phone, e-mail, or just by dropping by.It is not shameful or embarrassing to get help. Please do not worry about your teachers, advisors, and/or friends finding out about your counseling sessions. We protect student privacy and we are obligated to keep all counseling confidential.Our student counseling services are free, so please contact us.

Making counseling appointments / inquiries (general)

Please check the “Privacy Policy” before making inquiries.
“Click here” for counseling rooms in each department/school.

Appointments / Inquiries (general)

Appointments / Inquiries (general)

Please contact us here for appointments as well as general inquiries.
It may take some time to answer your questions. Please call us by phone for urgent matters.

Email
  • yoyaku(at)sacc.hokudai.ac.jp (Student Counseling Office, International Student Counseling Office, general inquiries)
  • aso(at)sacc.hokudai.ac.jp (Accessibility Services Office: support for disabilities, illness, gender dysphoria)
For counseling appointments, please include the following details.

Subject

  • Counseling appointment
    *If you are mailing the Accessibility Services Office, please write “Concerning learning difficulties” in the subject line.

Text message

  • Name / phonetic reading in katakana
  • Department, Grade, Student Number
  • Contact phone number
  • Counseling content
    Examples for the Student or International Student Counseling Offices: I am worried about taking a course; I have a bad friendship; I can’t communicate with my advisor; I can’t adjust to life in Japan; etc.
    Examples for the Accessibility Services Office: It is difficult for me to hear in some classes due to hearing loss; I can’t take notes; I need assistance with a wheelchair; etc.
TEL
  • 011-706-7463（Japanese）
  • 011-706-8001（English available at this number.）
    Reception Desk hours: Monday~Friday 9:00 ~17:00 (Excluding holidays and the New Year period)
Reception Desk:
  • Student Communication Station 2nd Floor
    Reception hours: Monday~Friday 9:00~17:00 (Excluding holidays and the New Year period)
    *For more details please refer to the Access Page.

The process of counseling

Step 1

Make an appointment by email or phone. If counselors are available, we are also able to accommodate walk-in sessions.
If this is your first time at the Student Advice and Counseling Center, please go to the reception desk 15 minutes before your session.

Step 2

Fill out the documents and sign the consent form.

Informed Consent for Counseling Services

Step 3

Have your initial session with a counselor.

Step 4

For ongoing counseling sessions, gathering information, and defining counseling goals/future plans happen over several sessions.

Step 5

Work according to the counseling plan and toward your set goals. Modify goals and approaches as necessary.

Step 6

Evaluate goal achievement and counseling. If necessary, please come again anytime to consult us.

Faculty and Staff

For Faculty and Staff

As part of our indirect support for students, our Counseling Center offers professional consultation and advice regarding student issues, as well as training for faculty and staff (FD/SD: Faculty Development/Staff Development).
Consultation appointments can be made by phone, email, or in person.
Depending on the complexity of the issue, consultations may be conducted by phone or online; please request a phone or online consultation when making your reservation.

 

Email

Please use the appropriate email address based on your need:

  • yoyaku(at)sacc.hokudai.ac.jp (reservations for Student Counseling Office and International Student Counseling Office, and general inquiries)
  • aso(at)sacc.hokudai.ac.jp (Reservations and inquiries for the Accessibility Services Office for students with disabilities, illnesses, gender dysphoria, etc.)
If you are requesting a consultation, please include the following information in your email:

Subject Line:

  • “Consultation Reservation”

Body:

  • Your Name
  • Your Affiliation and Position (If Faculty/Staff)
  • Preferred Date/Time for Reservation
    Contact Phone Number or Extension Number (We will contact you by phone to finalize the schedule.)
  • Consultation Content
    Examples: How to interact with a student you supervise; how to recommend counseling services to a student, etc.
If you are requesting an FD/SD session for faculty or staff, please include the following information in your email:

Subject Line:

  • “FD/SD Request”

Body:

  • Your Name
  • Your Affiliation and Position (If Faculty/Staff)
  • Approximate Time Period You Would Like to Hold the FD/SD Session
  • Contact Phone Number or Extension Number
Contact Phone Number
  • 011-706-7463
    Reception Hours: Monday through Friday, 9:00 AM – 5:00 PM (Excluding national holidays and the New Year’s holidays)
Location of the Reception Desk
  • Student Communication Station, 2nd Floor
    Reception Hours: Monday through Friday, 9:00 AM – 5:00 PM (Excluding national holidays and the New Year’s holidays)
    *Please check the “Access Page” for detailed directions.

Emergency Contacts

Emergency Contacts

If you, your friend or your student requires emergency assistance or crisis intervention, please call the numbers below, state the situation clearly, and ask for help.

Call for an Ambulance: 119

Do not hesitate to call 119 for an ambulance or go to the nearest medical institution immediately if you or your friend/student:

  • Are unable to control the impulse to self-harm or harm others
  • Appear to be experiencing delusions, hallucinations, or severe disorientation (losing touch with reality)
Call the Police: 110

Call 110 immediately to ensure the safety of all parties involve if your friend or student:

  • Is actively engaging in self-harm or violent behavior
  • Presents an immediate and pressing danger to themselves or others
TELL (Tokyo English Lifeline): 0800-300-8355　

Available from 9:00 AM to 11 PM. If you are struggling with suicidal or self-harming thoughts, please call this lifeline. When distress is overwhelming, dying may feel like the only way out, but the peak of suffering will subside with time. Call them to help get through that painful time. TELL also offers Chat Lifeline, please visit:
https://telljp.com/lifeline/

Helpline for Foreign Languages (10:00 AM to 10:00 PM): 0120-279-338

Available from 10:00 AM to 10:00 PM. If you have difficulty communicating in Japanese and struggling with issues related to your family, life in Japan, work, discrimination, DV, and so forth, you can call this helpline. Currently, consultations are available in 10 languages.

Hokkaido Emergency Medical and Disaster Information System: 0120-20-8699

Guidance for Hospitals: This service can help you find medical institutions, including on-duty doctors for weekends, nights, and holidays.
Go to: https://www.qq.pref.hokkaido.jp/qq/qq01.asp and click your preferred language for web page translation.

Event Registration

Event Registration

Students who wish to contact our Counseling Center directly for general inquiries or to register for events should use the following contact information.

Phone
  • 011-706-7463
    Reception Hours: Monday through Friday, 9:00 AM – 5:00 PM (Excluding national holidays and the New Year’s holidays)
    *Please check the  “Access Page” for detailed directions.
Email
  • inq(at)sacc.hokudai.ac.jp
Event Registration by Email
If you are applying to participate in an event, please include the following information in your email:

Subject Line:

  • “Event Reservation”

Body:

  • Name of the event you wish to attend
  • Your name
  • Your affiliation (Department/Year)
  • Emergency contact information (email address and/or phone number) for urgent updates, such as postponements or changes in location

Become a peer supporter

Hokkaido University takes applications for peer supporters at designated times throughout the year. Peer supporters are paid part-time staff (administrative assistant) of the university. Check out the peer support unit web site or come to the Center for more information.

Thinking about visiting us?

If you would like to make a counseling appointment, please call us, email us, or even just drop by in person. Students with appointments are given priority, so we recommend making an appointment.